FAQ
Everything you want to know is right here
Brand-related
What is CHASSENCE?
CHASSENCE is a brand specializing in aroma and lighting products, dedicated to providing high-quality home fragrance and lighting experiences. Our slogan is "Escape the Chaos, Embrace the Aroma," aiming to help users escape the noise and embrace peace and beauty through our products.
Are CHASSENCE products made with natural ingredients?
Yes, all our fragrance products are made with natural essential oils and eco-friendly materials, free from harmful chemicals, ensuring a safe and pleasant experience for our customers.
Are CHASSENCE products environmentally friendly?
Yes, our products are designed with sustainability in mind. We use recyclable materials and energy-efficient designs to minimize our environmental footprint.
Product Use
How do I clean and maintain my diffuser?
After each use, empty any remaining essential oils and gently wipe the inside of the diffuser with warm water and a small amount of mild detergent. We recommend a deep clean once a month to maintain product performance and longevity.
Do I get free essential oil with the purchase of a diffuser or lamp?
Yes, with every purchase of a diffuser or lamp, we offer a complimentary bottle of NO.26 Santal essential oil so you can enjoy the aroma experience right away.
Shopping & Delivery
Does CHASSENCE offer international shipping?
Yes, we offer international shipping, including to regions like Europe and North America. Please check the checkout page for specific shipping times and costs.
What payment methods do you accept?
We accept a variety of payment methods, including Visa, Mastercard, PayPal, and more, to ensure a secure and smooth transaction process.
After-sales Service
How can I request after-sales service or a return/exchange?
If there are any quality issues with the product, please contact our customer service team within 30 days of receiving the item. We offer a simple return and exchange process and are committed to resolving any issues.
How can I contact CHASSENCE customer service?
You can contact us via email at support@chassence.com or through the online chat on our website. We offer multilingual support.